Payment & Cancellation Policy

Last updated: 1 September 2023

At PositiveLinks.net, we aim to make the payment process as smooth and transparent as possible. We accept a variety of secure payment methods, including credit cards, debit cards, and PayNow. Our payment terms are designed to ensure convenience and trust for our valued customers. Please note that all transactions are processed using industry-standard encryption to safeguard your financial information. If you have any questions or concerns regarding our payment policy, don't hesitate to contact us. We're committed to providing a seamless payment experience for you.

How do I make payment?

• Payments are made online securely and conveniently via credit or debit cards (VISA or Mastercard) or PayNow. Payments are processed using STRIPE payment gateway service.

• You will be required to make payment at the time of making your appointment.

What are your cancellation and refund policies?

• Refunds are not possible for coaching/counselling sessions. Refunds for webinars may be possible; please check the registration information for the webinar.

• Should you need to reschedule your coaching/counselling appointment, you may do so once, but at least 48 hours before the scheduled appointment without penalty.

• Clients who cancel less than 48 hours before their coaching/counselling appointment time are billed for the full cost of their scheduled session.

• In extenuating circumstances, we could negotiate on rescheduling a coaching/counselling appointment within the 48-hour time frame. However, this will be considered on a case-by-case basis.

• Should I need to cancel the appointment due to an unforeseen circumstance and rescheduling is not possible, you will receive a full refund via STRIPE.